Degraded RAID 5....

[KChez]

Just a quick question.

My performance was slower, and I just noticed (during bootup) that one of the drives in the RAID isn't functioning properly, and the RAID say's it is degraded.
So from what I can tell I am running off my two hard drives, albeit with decreased performance.
I bought my laptop from you guys about 3 months ago.

My question is: What exactly do I need to do to fix this problem? Do i need to send it back to you, Do you guys send me a new drive. Can I just buy a new similar drive somewhere else and fix it?

Thanks for any help.

[KChez]

Also, this is my systems, if it helps.

XOTIC / SAGER NP9260

- 17" WUXGA "Glare Type" Super Clear Ultra Bright Glossy Screen (1920x1200)
- Arctic Silver 5 Thermal Compound
- Standard Dead Pixel Policy
- Intel Core 2 Duo E6600 2.4GHz w/ 4MB L2 Cache - 1066MHz FSB
- SLI ENABLED DUAL (2) 512MB PCI-Express nVidia GeForce 7950GTX w/GDDR3 Video Cards (User Upgradeable)
- ~ 2,048MB DDR2 800 (2 SODIMMS) Dual Channel Memory
- Standard Finish
- ~Combo 8x8x6x4x Dual Layer DVD +/-R/RW 5x DVD-RAM 24x CD-R/RW Drive w/Softwares
- ~ 160GB Seagate Momentus 3GB/S SATA 300 7200RPM Hard Drive
- ~ 160GB Seagate Momentus 3GB/S SATA 300 7200RPM Hard Drive
- ~ 160GB Seagate Momentus 3GB/S SATA 300 7200RPM Hard Drive
- Raid 5-Stripe (Requires 3 Identical Sized Hard Drives)
- Internal 7-in-1 Card Reader (MS/MS Pro/MS Duo/MS Pro Duo/SD/Mini-SD/MMC)
- Built in 1.3Megapixel Camera
- Sound Blaster Compatible 3D Audio - Included
- Integrated System Speakers - Included
- Internal Bluetooth 2.0+ EDR
- Built-in Intel® PRO/Wireless 4965 802.11 a/g/n
- Basic Black Business Case - Included
- Smart Li-ion Battery (12 Cell)
- 110/220V 120W Auto Switching AC Adapter - Included
- ~Windows XP Pro SP2 w/ Drivers, Utilities CD
- 3 Year Labor* 1 Year Parts Warranty Lifetime Toll Free Tech Support (Extra 2 Year Labor Warranty through Xotic PC)
Sub-Total: $3,839.01

[Justin_W@XoticPC]

Try contacting technical support @ 800-741-2219 and they will walk you through some steps to see what the problem may be :)