SAGER 5791 Protector Suite QL Fingerprint reader

[mrdr89]

i received my laptop a few weeks ago and i have been having problems with the fingerprint reader. When i first turn my laptop it takes up a normal amount of memory but eventually it will it will start to take up so much memory that my computer will actually tell that it is low on memory and must shut it down. Is there any way that i can get it to work properly and not take up a lot of memory?

[robamb2002]

This problem was addressed once before with the NP2090 and I believe the same solution would exist for the NP579x as they are the same fingerprint reader. see the following

http://www.xoticpcforums.com/viewtopic.php?t=2094&highlight=fingerprint

basically a driver update should solve the problem

hope this helps, at least its a place to start

[mrdr89]

the driver didn't help me so i went ahead and called the sager help line and the guy there told me that he hadn't heard of any sagers having a problem with the fingerprint reader. they said they would get back to me in a couple days and it has been almost a week. any suggestions?

[robamb2002]

I would try talking to someone from XoticPc support, They are very helpful and will get back to you quickly (one way or another)

[vrman]

I've got the same issue. Mine is a 5793, with vista 64. I just disabled it for now.