Date: 11/27/2007
NP9261
We wanted to write to confirm that current (D901C) units will not be able to accommodate the new nVIDIA GeForce 8800M GTX graphics card without a mother board swap out / modifications. Unfortunately, when we design our units we cannot predict the impact of unforeseen technology. In this case the old mother board simply cannot accommodate the new graphics card. We recognize this is disappointing to our customers, and Sager intends to launch a very reasonably and attracted discounted priced upgrade path for Sager branded units only. That will include the new graphics card and a motherboard swap out.
Currently Sager is working very closely with both Clevo and nVIDIA to sort out all the issues and at this point we know that a motherboard swap out is a MUST on the NP9260/1 (D901C) series.
NP5791
We are currently making good progress on the NP5790/1 (M570RU), but we have one outstanding issue that would require a motherboard revision. The issue is related to suspending the system to memory (S3). With the current motherboard the unit would resume into a blank black screen.
At this time we have been informed that this cannot be fixed by software, however we are currently considering different upgrade packages for the NP579x (M570RU) if this remains the only hardware modification required issue.
1.We will allow the customer to upgrade on their own, under the pre-condition that the customer understands that the unit cannot resume from suspend to memory
2.We will do the motherboard modification rework at a discounted rate
3.We will swap out the motherboard and graphics card for the customer at a discounted priced upgrade package.
Further upgrade package and pre-order details will be released on Dec, 6th 2007
NP9261
We wanted to write to confirm that current (D901C) units will not be able to accommodate the new nVIDIA GeForce 8800M GTX graphics card without a mother board swap out / modifications. Unfortunately, when we design our units we cannot predict the impact of unforeseen technology. In this case the old mother board simply cannot accommodate the new graphics card. We recognize this is disappointing to our customers, and Sager intends to launch a very reasonably and attracted discounted priced upgrade path for Sager branded units only. That will include the new graphics card and a motherboard swap out.
Currently Sager is working very closely with both Clevo and nVIDIA to sort out all the issues and at this point we know that a motherboard swap out is a MUST on the NP9260/1 (D901C) series.
NP5791
We are currently making good progress on the NP5790/1 (M570RU), but we have one outstanding issue that would require a motherboard revision. The issue is related to suspending the system to memory (S3). With the current motherboard the unit would resume into a blank black screen.
At this time we have been informed that this cannot be fixed by software, however we are currently considering different upgrade packages for the NP579x (M570RU) if this remains the only hardware modification required issue.
1.We will allow the customer to upgrade on their own, under the pre-condition that the customer understands that the unit cannot resume from suspend to memory
2.We will do the motherboard modification rework at a discounted rate
3.We will swap out the motherboard and graphics card for the customer at a discounted priced upgrade package.
Further upgrade package and pre-order details will be released on Dec, 6th 2007
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