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White horizontal bands appear on new Sager 9260 LCD display

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  • White horizontal bands appear on new Sager 9260 LCD display

    Hi, I've had my new Sager 9260 (from XoticPC) for about 1.5 weeks now. Everything was fine until I started getting horizontal ghosty (foggy) white bands appearing on the Sager logo black background loading screen, after about a day this seemed to have progressed to the windows logo screen and then to looking at web pages with black or very dark backgrounds (not on blues or lighter backgrounds).

    I did an XP Pro (SP2) repair from the installation disc, but no joy. I reinstalled windows XP (and hence drivers- e.g. graphics driver) but this didn't help either. I have noticed that moving the LCD screen up and down makes the bands move or even go away (briefly for for a long time), or gently tapping the side of the LCD screen. A loose LCD cable?? Is there any way to check this or fix this myself with voiding the warranty as I live in the UK and really don't want to have return it to the US so soon after receiving it. Everything else seems fine with the laptop.

    I found a few people who have had the same problem with this model in this forum thread: http://forum.notebookreview.com/showthread.php?t=162444

    Thanks for any help

  • #2
    Loose LCD Cable

    This does sound like it could be a loose LCD cable. If you just re-mount the cable it may fix your problem.

    If you need help in finding how to get to the cable contact Support at 800-741-2219

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    • #3
      Hi, thanks for the prompt response. Will I void my warranty if I try to get at the LCD cable? Also, do you know if there is a written tech guide/instructions for this doing this available?

      Thanks

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      • #4
        You shouldn't void your warranty. I would contact sager before doing any fixes internally.

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