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NP4750 Random Power Offs

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  • NP4750 Random Power Offs

    I have a NP4750 that I purchased from XotixPC a couple of years ago. Recently, it has been "randomly" powering off on AC power(power lights go out and everything). However, if I unplug the AC adapter (and get the power indicator lights to come on)and plug it back in, I am able to power it back on again.

    I know that its time to replace the battery since my battery isnt holding a charge anymore very well. I've even been able to watch it discharge in a matter of minutes if I unplug my AC adapter. I have purchased a replacement battery and will install it in the next few days. However, since it completely loses power, even when the battery is showing a full charge, I am suspecting it is not a battery issue, unless the battery is reporting a false charge.

    Is the random powering off a symptom of the power supply failing? Is there a way to replace the power connector that the AC adapter plugs into? I have to giggle/contort the power cord of the AC adapter to get the AC power light to come on most times.

    Any ideas?

  • #2
    You can contact our technical support department @ 1-877-645-9312

    It sounds like where you plug the power cord into the laptop, that connector may be broken off the board if you have to jiggle it :shock: