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Sager NP9261 lock-ups

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  • Sager NP9261 lock-ups

    Recently my NP9261 started acting up. At any moment Windows XP locks up - doesn't respond to Ctl-Alt-Delete, pointer won't move. As I work in a technical support organization, the first question I would ask a customer is "What changed?". In this case, I have to plead "I don't know" - no recent software installs, no errors in any of the Windows event logs, no Dr Watson errors, nothing. Sometimes it locks up even if I haven't been touching it for awhile, other times it is while I am working on something. About the only constant I've seen is if I move the monitor up or down even slightly, it is guaranteed to lock up.

    I've tried:
    - disabling power managed when plugged in (and it is always plugged in).
    - turning off video hardware acceleration
    - stopping unnecessary Windows services
    - running CHKDSK, no bad disk sectors

    The CPU is running fairly cool as I have left plenty of room for ventilation. The chance of a virus is pretty remote - I do not have an Internet connection and the laptop has never been on the Internet. I have copied files to the computer, so the chance of a virus is not quite 0%.

    Any ideas of things I could try?

  • #2
    I recommend contacting technical support at 1-(800) 741-2219 (9AM - 5PM PST) OR 1-(877) 645-9312