• Welcome to XOTIC PC Forums! If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.


No announcement yet.

Screen Flaw

  • Filter
  • Time
  • Show
Clear All
new posts

  • Screen Flaw

    Just received my 5793 and notice a black line in the display, about 1/4 inch in length. It kind of looks like a tadpole with a head and tail. Is this dead pixels? What should I do?
    Sager NP5793
    1920x1200 screen resolution
    Intel® T9300 45nm "Penryn" Core™2 Duo 2.5GHz
    nVidia GeForce 8700GT DX10 (soon to be updated when the price drops some)
    4GB RAM
    200GB 7200RPM Hard Drive
    Windows Vista Home Premium 64-Bit

  • #2
    My experience with technology has taught me that it is riddled with problems. I am not quite sure what the problem is with your screen... but I always try every possible solution before jumping to the worse conclusion, in your case a TON of dead pixels. First thing I would do is to mess with the screen resolution, check the refresh rate, and perhaps reinstall some video drivers. If this doesn't have an effect, then I would call tech support. The worse scenario is that you were given a defective screen, which would need to be replaced. Hope you make some progress with your problem and good luck !
    Sager NP5792

    Microsoft Windows Vista Premium 64-Bit
    17" WUXGA
    Intel Core 2 Duo T7700 2.4GHz
    4 GB DDR2 667 RAM
    1 GB Intel Robson Turbo Memory
    500 GB 7200RPM Seagate Momentus HD
    nVidia GeForce 8800M GTX 512MB GDDR3



    • #3
      I would recommend contacting technical support at 1-(800) 741-2219 (9AM - 5PM PST) OR 1-(877) 645-9312 (24/7 Domestic Tech Support)